If you can no longer participate in the Event for any reason, you may be able to transfer your ticket or request a partial refund.
Please select the menu corresponding to the request you are making.
Entries can be transferred to a new participant up until TBC. You'll need to find the person who will take your place and arrange directly with them regarding any agreed payments of money, gifts, bribes or favours.
Transfers will be processed on Thurs or Fri of each week so we will be in contact with you soon.
To request a transfer of entry to another person, please complete the form below.
If there are spaces available in another event, you may move between the events until TBC. If you’re moving to a longer event, you’ll be charged the additional entry fee, which will need to be paid promptly to finalise your entry. We’ll notify you when we’ve made the change and it’s ready to pay. If transferring to a shorter event, there’ll be no credit for the lesser amount.
If you aren’t able to find someone to take your ticket, a refund may be available to you as per the details below:
This applies to entry costs only. Additional purchases such as gear may not be refundable. To request a refund, please complete the form below.
Refunds are no longer available.
All July 2020 entries have now been deferred to 2021, received a refund or been held over for the new Nov 2020 event date. Anyone who failed to complete the form during March and April has had their entry kept for Nov 2020.
Our normal Transfer and Refund policy now applies to all entries, excluding the special COVID-19 circumstances.
In the event that the Organiser deems conditions unsafe, for any reason (including, but not limited to, fire danger, heavy rains, lightning or high winds), all attempts will be made to find an alternative, potentially shortened, route. This may occur before the Event begins or during the Event if safety is considered a concern.
Should a suitable alternative route not be found, the Organiser will attempt to reschedule the Event. As a last resort, cancellation may be required. In any of these scenarios, refunds may not be possible, although the Organiser will do all that they can to provide alternative options and to offer partial refunds if possible.
Deferrals to a future year are no longer available. Preparations for an event of this size kick off many months beforehand and by this late stage, we've already committed significant resources towards your entry into this year's event. We're very aware that it's been a tough year for many so please understand that we're not trying to be difficult. We just genuinely can't afford it.