If you can no longer participate in the Event for any reason, you may be able to transfer your ticket or request a partial refund.
Entries can be transferred to a new participant up until Fri 17th July 2019. You'll need to find the person who will take your place and arrange directly with them regarding any agreed payments of money, gifts, bribes or favours. We’ll supply you with a discount code to pass on to the new runner and a transfer fee of $35 will be payable by them to finalise their registration.
To request a transfer of entry to another person, please send an email with the subject line ‘Request to transfer entry’ to firstname.lastname@example.org
If there are places available, you may transfer between the three distance options up until Fri 17th July. If you are transferring downwards in distance, there is no refund for the difference in fees. If you are increasing your distance, you must pay the difference in entry fees applicable at that time.
To make a transfer, log back into your account, go to your Registrations and click on Change Category.
If you aren’t able to find someone to take your ticket, a refund may be available to you as per the details below:
To request a refund, please send an email with the subject line ‘Request of refund’ to email@example.com
CANCELLATION OF EVENT
In the event that the Organiser deems conditions unsafe, for any reason (including, but not limited to, fire danger, heavy rains, lightning or high winds), all attempts will be made to find an alternative, potentially shortened, route. This may occur before the Event begins or during the Event if safety is considered a concern.
Should a suitable alternative route not be found, the Organiser will attempt to reschedule the Event. As a last resort, cancellation may be required. In any of these scenarios, refunds may not be possible, although the Organiser will do all that they can to provide alternative options and to offer partial refunds if possible.