If you can no longer participate in the Event for any reason, you may be able to transfer your ticket or request a partial refund.
All options available to you, and the instructions for each, are described in the menu below.
Entries can be transferred to a new participant up until 12th July 2024. Runners may advertise and organise person-to-person transfers through our community Facebook group.
You’ll need to find the person who will be taking your place and arrange directly with them regarding any agreed payments of money, gifts, bribes or favours.
If there are spaces available in another event, you may move between the events until 12th July 2024.
If you’re moving to a longer event, you’ll be charged the additional entry fee applicable at the time of your change. This will need to be paid to finalise your entry.
If transferring to a shorter event, there’ll be no credit for the lesser amount.
To transfer between events, log into your registration on Eventplus and click Change Category below the event you wish to change. It will show you the options you can change into which still have spaces available.
If you aren’t able to find someone to take your ticket, a refund may be available to you as per the details below:
This applies to entry costs only. Additional purchases such as gear may not be refundable. To request a refund, please complete the form below.
Note: Refunds are available for direct entries only. If you’ve entered using a transfer code or event credit, you’re still entitled to transfer your entry to another runner or a different distance.
Deferrals to a future year are not available as preparations for an event of this size kick off many months beforehand and are heavily shaped by participant numbers.
In the event that the Organiser, health authority or a land owner deems conditions unsafe, for any reason (including, but not limited to, COVID-19, fire danger, heavy rains, lightning or high winds), all attempts will be made to adapt to the changed conditions, whether through course changes, additional start waves or otherwise. Runners are not entitled to full or partial refunds as a result of these changes.
If it won’t be viable for the event to continue on the planned dates, we’ll attempt to reschedule the Event. As a last resort, cancellation may be required.
If the event is postponed or cancelled, you’ll be offered a choice to move your entry straight to the new date, to accept event credit to the value of your entry, or to accept a refund minus a 20% admin fee. Refunds are only available on direct entries. If you’ve entered using a transfer code or existing event credit, you’re still entitled to transfers or new event credit.
As trail runners, we love our natural environment and believe that it is a space worth protecting, to ensure it is there for many future generations to enjoy.
One way we aim to take responsibility is by being a 1% For The Planet Business Member.