Refunds & Transfers

Sorry to hear you can't do The Guzzler now

What are your options?

If you can no longer participate in the Event for any reason, you may be able to transfer your ticket or request a partial refund.

Transfer to another person

Entries can be transferred to a new participant up until Fri 19^th July 2019. You'll need to find the person who will take your place and arrange directly with them regarding any agreed payments of money, gifts, bribes or favours. A transfer fee of $35 will be payable to The Guzzler team at the time of transfer.

Please note:

You will need to forward any participant information emails you have already received to the person purchasing your ticket. All information will also be available for them to view on our website.
Personalised race bibs may be able to be updated until Friday 5^th July but will not be possible after this time. Event t-shirts are pre-ordered and will not be able to be updated. There may be some limited opportunity to make exchanges but there is no guarantee of this.

To request a transfer of entry to another person, please send an email with the subject line ‘Request to transfer entry’ to entries@theguzzlerultra.com.au

Transfer between events

If there are places available, you may transfer between the 50km and 100km options up until Fri 19^th July. If you are transferring downwards in distance, there is no refund for the difference in fees. If you are increasing your distance, you must pay the difference in entry fees applicable at that time.

To request a transfer between events please send an email with the subject line ‘Request to transfer between events’ to entries@theguzzlerultra.com.au

Request a Refund

If you aren’t able to find someone to take your ticket, a refund may be available to you as per the details below:

Until 27 Apr: $40 admin fee
From 28 Apr to 1 Jun: 50% refund
2 Jun to 30 Jun: 25% refund
From 1 Jul: no refund available

To request a refund, please send an email with the subject line ‘Request of refund’ to entries@theguzzlerultra.com.au

CANCELLATION OF EVENT
In the event that the Organiser deems conditions unsafe, for any reason (including, but not limited to, fire danger, heavy rains, lightning or high winds), all attempts will be made to find an alternative, potentially shortened, route. This may occur before the Event begins or during the Event if safety is considered a concern.

Should a suitable alternative route not be found, the Organiser will attempt to reschedule the Event. As a last resort, cancellation may be required. In any of these scenarios, refunds may not be possible, although the Organiser will do all that they can to provide alternative options and to offer partial refunds if possible.

The Guzzler is hosted by The Trail Co. ABN: 90609730985