Entries can be transferred to a new participant up until 12th July 2024. Runners may advertise and organise person-to-person transfers through our community Facebook group.

You’ll need to find the person who will be taking your place and arrange directly with them regarding any agreed payments of money, gifts, bribes or favours.

PROCESS

1. To transfer your entry to another runner, log into your registration on Eventplus and click ‘Transfer’ under the event you are transferring.
2. Enter the email address of the new runner.
3. The new runner will receive an email inviting them to enter the event. They will have 4 days to accept the offer unless entries close earlier.
4. After clicking the link in the email, the registration process is fairly normal except they will only pay $35 to finalise their entry.
5. The transfer is only final once the new runner has entered and paid the $35. This must be completed before 12th July 2024 for the new runner to be included on the start list.  

Important notes:

• Transfers are arranged between the two private parties and The Guzzler Ultra cannot be held responsible for the successful completion of that sale or exchange. To minimise the chance of fraud, we strongly recommend that any exchange of money is completed after the new runner has entered. 
• Once completed, transferred entries are no longer eligible for further refunds of any kind but can transferred or redeemed as credit up to the value of the entry (excl any transfer fees), as per the policies below.
• Personalised race bibs may be able to be updated until 30th June 2024 but will not be possible after this time.
• The new runner will only receive an event shirt if the original runner has not been sent one yet and the new runner’s preferred size is still available.

If there are spaces available in another event, you may move between the events until 12th July 2024.

If you’re moving to a longer event, you’ll be charged the additional entry fee applicable at the time of your change. This will need to be paid to finalise your entry.

If transferring to a shorter event, there’ll be no credit for the lesser amount.

To transfer between events, log into your registration on Eventplus and click Change Category below the event you wish to change. It will show you the options you can change into which still have spaces available. 

If you aren’t able to find someone to take your ticket, a refund may be available to you as per the details below:

• Until 28th Feb: $40 admin fee
• From 1st Mar to 17th April: 50% refund 
• 18th April to 24th June: 25% refund
• From 25th June: no refund available

This applies to entry costs only. Additional purchases such as gear may not be refundable. To request a refund, please complete the form below.

Note: Refunds are available for direct entries only. If you’ve entered using a transfer code or event credit, you’re still entitled to transfer your entry to another runner or a different distance.

Deferrals to a future year are not available as preparations for an event of this size kick off many months beforehand and are heavily shaped by participant numbers.

In the event that the Organiser, health authority or a land owner deems conditions unsafe, for any reason (including, but not limited to, COVID-19, fire danger, heavy rains, lightning or high winds), all attempts will be made to adapt to the changed conditions, whether through course changes, additional start waves or otherwise. Runners are not entitled to full or partial refunds as a result of these changes.

If it won’t be viable for the event to continue on the planned dates, we’ll attempt to reschedule the Event. As a last resort, cancellation may be required.

If the event is postponed or cancelled, you’ll be offered a choice to move your entry straight to the new date, to accept event credit to the value of your entry, or to accept a refund minus a 20% admin fee. Refunds are only available on direct entries. If you’ve entered using a transfer code or existing event credit, you’re still entitled to transfers or new event credit.