If you can no longer participate in the Event for any reason, you may be able to transfer your ticket or request a partial refund.
All options available to you, and the instructions for each, are described in the menu below.
Entries can be transferred to a new participant up until 16th July 2021. You’ll need to find the person who will be taking your place and arrange directly with them regarding any agreed payments of money, gifts, bribes or favours.
Transfers are now closed.
If there are spaces available in another event, you may move between the events until 16th July 2021. If you’re moving to a longer event, you’ll be charged the additional entry fee applicable at the time of your change. This will need to be paid promptly to finalise your entry. We’ll notify you when we’ve made the change and it’s ready to pay. If transferring to a shorter event, there’ll be no credit for the lesser amount.
Transfers are now closed.
If you aren’t able to find someone to take your ticket, a refund may be available to you as per the details below:
This applies to entry costs only. Additional purchases such as gear may not be refundable. To request a refund, please complete the form below.
Note: Refunds are available for direct entries only. If you’ve entered using a transfer code or event credit, you’re still entitled to transfer your entry to another runner or a different distance.
This form has now been closed as the refund deadline detailed above has passed.
There are two instances where you may be entitled to special dispensation under our COVID-19 Policy: if domestic border closures prevent you from entering Queensland without quarantining, or if you are required to self-isolate.
If you’re eligible, you’ll be issued with a discount code equal to the value of your registration and any pre-paid merchandise not yet received, minus a 20% admin fee. This will be valid for 2 years and can be passed onto someone else but cannot be taken in cash, product or a future refund.
Potential exposure to COVID-19
Our COVID-19 postponement/cancellation options are generous in comparison to many events. The above commitments come at a significant risk to us as the organisers however, we want to do the right thing by our runners and to give you every reason to feel confident registering for our events. In return, we ask you to please consider our very small, family business before bending the rules or asking for additional allowances. Just as we’ve taken on the huge risk of a full cancellation, all participants who enter any running event will always bear some risk of having to change your individual plans.
We know most of you are total legends and would always do the right thing however any entrants seen to be taking advantage of these exemptions, may be asked to refrain from entering future events run by Those Guys Events.
Deferrals to a future year are not available as preparations for an event of this size kick off many months beforehand and are heavily shaped by participant numbers.
In the event that the Organiser, health authority or a land owner deems conditions unsafe, for any reason (including, but not limited to, COVID-19, fire danger, heavy rains, lightning or high winds), all attempts will be made to adapt to the changed conditions, whether through course changes, additional start waves or otherwise. Runners are not entitled to full or partial refunds as a result of these changes.
If it won’t be viable for the event to continue on the planned dates, we’ll attempt to reschedule the Event. As a last resort, cancellation may be required.
If the event is postponed or cancelled, you’ll be offered a choice to move your entry straight to the new date, to accept event credit to the value of your entry, or to accept a refund minus a 20% admin fee. Refunds are only available on direct entries. If you’ve entered using a transfer code or existing event credit, you’re still entitled to transfers or new event credit.