Postponement Options

The Guzzler 2020
All registered runners must complete

Deadline: 9th April 2020

Thanks for registering for The Guzzler Ultra presented by MINI Countryman. This isn’t exactly the way we all expected the journey to race day to progress but we're very pleased to have a new date available and that party is still going to happen!

New Event Weekend

7-8th November 2020

The Guzzler 7-8th Nov

The Glass Half Full 7th Nov

The Big Sipper 8th Nov

Rescheduling any event, especially one of this size, is no fun for organisers or for runners so a big thank you for your patience. We’ve been working hard to come up with some really good options for all of our runners.

While we know a number of rescheduled events are not offering full refunds, we’d like to do so as a gesture of goodwill during this crazy time. With a bit more breathing room before our race day, we were able to move most of our paid expenses to the new date, so if lots of you are able to join us in November, we’re hopeful we can absorb the cost of any refunds that are required. That said, as we have paid a number of fees and invoices already, we’d like to throw ourselves on your mercy. If you need a refund, we completely understand. However, if you are in a position to take advantage of one of the other three options we’d be so grateful and it will help both The Trail Co. and The Guzzler to continue on strongly once COVID-19 is “so last year”.

Please complete the form below, once for EVERY REGISTERED RUNNER, by Thursday 9th April 2020, to let us know which option you’d like:

  • Join us on the new date (Nov 7-8th 2020): great news! We’ll keep your entry live and will change the date of the event in the registration portal.
  • Defer to July 2021: also great news! You'll be guaranteed a spot in our 2021 event at 2020 prices. 16 months should just about be enough training time, right?
  • Voucher for The Trail Co: Planning on buying any trail gear in the near or not as near future? We’d love for you to get it from The Trail Co. We’ll withdraw your entry and issue you with a voucher for the full cost of your entry plus an extra 10%, in lieu of a refund. [For example, if you entered the Glass Half Full for $210, your voucher would be for $231]
  • Request a Refund: a reversal of the original payment will be made to the card/account you originally used and your entry will be withdrawn.

We’ve put together a list of FAQs (see below the form) which should cover most scenarios so please have a read through these before sending us an email or message. We’ll be able to get everyone sorted and get back to race planning much sooner if we’re not answering questions that are detailed on this page. If you have a new and interesting question (or we’ll take a boring but important one in a pinch), by all means, please ask.

FAQs

What are my options for my 2020 entry?

You can choose to:

  • Join us on the new date: 7th – 8th Nov 2020
  • Defer your entry to July 2021
  • Request a voucher for The Trail Co. equal to your full entry fee + 10%
  • Request a refund

These options will remain available until Thurs 9th April 2020 and we’ll make an effort to follow up and ensure everyone has seen the email. After that time, our usual transfers and refund policy will come back into effect as we work towards the new date.

Can I have a change to a different distance?

Yes, we can help with this.

  • If you’d like to step up to a longer event, please choose to join us on the new date and then put in a transfer request once normal operations have resumed and we’ll get you sorted. As per our transfer policy, you’ll need to pay the difference between the two events.
  • If you’d like to drop to a shorter event, shoot us an email at entries@theguzzlerultra.com.au
Can I have a different solution?

For simplicity, the above options are the only ones we can offer at this time however we feel that should cover most needs.

I entered multiple people under my log in, what do I need to do?

Please complete the form once per registered runner, even if you are both choosing the same option.

I’m registered for both the 50km and 21km. What should I do?

If you want to choose the same outcome for both your entries, you can do this using one form. Otherwise complete two separate forms (for example, if you’d like to defer the 50km entry to 2021 but will still be running the 21km in November).

Why have we only got until Thursday 9th April 2020 to make a choice?

We’ve already started purchasing merchandise and booking services for The Guzzler 2020. In order to move forward with our planning, we need to get a clear idea of the numbers that will be joining us and reopen entries if required. It’s also going to be a lot of manual work to change 800 entries so the sooner we can get it all sorted, the sooner we can get back to the fun stuff!

Why can’t I change my mind again later?

In order to move forward with planning for an event this size, it’s really important for us to know our expected numbers. Many of our suppliers and purchases are locked in well before the event day so that we can get on with putting on a great weekend of trail running. Once we’ve worked out who will be joining us, we’ll be diving straight back into planning or amending plans.

Can I use my The Trail Co. voucher to enter The Guzzler again?

Once transferred to a voucher for The Trail Co. you’ll only be able to use this increased value voucher as a ticket to buy sweet trail gear from the best shop in town (to be clear, that's The Trail Co.. no smart alecs please!)

If you want to enter again at a later date, you can start a new entry under your existing log in at any time.

Why would I choose a voucher for The Trail Co.?

Aside from it being the very best trail running store on the planet (we’re not biased..), we truly are a family run business and we’re being hit hard by the current health crisis, both in our retail store and with rescheduling this event. When we say ‘we’, it generally refers to just two of us, Tim and Laura. And as we’re married (to each other, as it happens), we’re doubly dependant on The Trail Co. and our events to support our family. This isn’t meant to be a pity party at all, and we know many of you are doing it tough too. It’s just a humble request: if you’re planning on buying trail gear, please consider buying it with us. We’ll give you a hug to say thanks when this is all over!

What happens if COVID-19 (or another crisis) hits us again in November?

We’ve chosen November as we’re hopeful that by that time things will have eased and even if they’re not entirely back to normal, we should be able to host an event. We’ll be working on some contingency plans which can be rolled out if needed, such as an altered or shortened course, limiting the numbers or staggering start times. To give you peace of mind, if we have no other choice but to cancel, we’ll once again offer the above options, minus the rescheduled date of course.

How long will it take to process my refund/transfer?

We will be working through the list as quickly as possible so please bear with us. Unfortunately, we don’t have a time frame for how long it will take as we’re in unchartered territory here. There are nearly 800 people registered and each response that requires action will need to be handled manually. Then again, if you all choose to join us in November, it will be a really quick list to get through 😉

Where will my refund come through to?

Refunds will be made back into the account that you originally used to pay. This is processed through the payment gateway so you don’t need to provide us with any bank details (we don’t store or have access to your card details). Refunds can only be made as a reversal straight back where they came from so we can’t offer bank transfers to other accounts or split refunds across two parties.

I'd like a refund but my payment card has changed

As above, we don't need your card details. Our entry portal provider has told us this is a payment reversal type procedure. 

What about add-ons such as merchandise or postage?

If they have been supplied, there will be no refunds. If not, this will also be refunded or included in the gift voucher.

If you’re joining us on the new date, all add-ons will remain on your account.

If you’re deferring to next year, postage will remain on your account while unsupplied merchandise will be refunded.

How can you offer a full refund when others aren’t?

With great trepidation! We have already spent money on the 2020 event so refunding every single runner would put us very out of pocket. But, we know some of you are doing it tough right now and so want to do right by our VIPs (that’s all of you). Hopefully we’re right in thinking that a lot of you are able to join us on our new date!

There are lots of events on around this date..

We know this and it was unavoidable. Please don’t shoot us an email to tell us – it will only make us sad. We are however certified “The Very Bestest Trail Run in Australia” by our very loyal staff at The Trail Co. so you should join us and avoid FOMO.

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The Guzzler is hosted by Those Guys Events. ABN: 88601 37205212