You can choose to:
These options will remain available until Thurs 9th April 2020 and we’ll make an effort to follow up and ensure everyone has seen the email. After that time, our usual transfers and refund policy will come back into effect as we work towards the new date.
Yes, we can help with this.
For simplicity, the above options are the only ones we can offer at this time however we feel that should cover most needs.
Please complete the form once per registered runner, even if you are both choosing the same option.
If you want to choose the same outcome for both your entries, you can do this using one form. Otherwise complete two separate forms (for example, if you’d like to defer the 50km entry to 2021 but will still be running the 21km in November).
We’ve already started purchasing merchandise and booking services for The Guzzler 2020. In order to move forward with our planning, we need to get a clear idea of the numbers that will be joining us and reopen entries if required. It’s also going to be a lot of manual work to change 800 entries so the sooner we can get it all sorted, the sooner we can get back to the fun stuff!
In order to move forward with planning for an event this size, it’s really important for us to know our expected numbers. Many of our suppliers and purchases are locked in well before the event day so that we can get on with putting on a great weekend of trail running. Once we’ve worked out who will be joining us, we’ll be diving straight back into planning or amending plans.
Once transferred to a voucher for The Trail Co. you’ll only be able to use this increased value voucher as a ticket to buy sweet trail gear from the best shop in town (to be clear, that's The Trail Co.. no smart alecs please!)
If you want to enter again at a later date, you can start a new entry under your existing log in at any time.
Aside from it being the very best trail running store on the planet (we’re not biased..), we truly are a family run business and we’re being hit hard by the current health crisis, both in our retail store and with rescheduling this event. When we say ‘we’, it generally refers to just two of us, Tim and Laura. And as we’re married (to each other, as it happens), we’re doubly dependant on The Trail Co. and our events to support our family. This isn’t meant to be a pity party at all, and we know many of you are doing it tough too. It’s just a humble request: if you’re planning on buying trail gear, please consider buying it with us. We’ll give you a hug to say thanks when this is all over!
We’ve chosen November as we’re hopeful that by that time things will have eased and even if they’re not entirely back to normal, we should be able to host an event. We’ll be working on some contingency plans which can be rolled out if needed, such as an altered or shortened course, limiting the numbers or staggering start times. To give you peace of mind, if we have no other choice but to cancel, we’ll once again offer the above options, minus the rescheduled date of course.
We will be working through the list as quickly as possible so please bear with us. Unfortunately, we don’t have a time frame for how long it will take as we’re in unchartered territory here. There are nearly 800 people registered and each response that requires action will need to be handled manually. Then again, if you all choose to join us in November, it will be a really quick list to get through 😉
Refunds will be made back into the account that you originally used to pay. This is processed through the payment gateway so you don’t need to provide us with any bank details (we don’t store or have access to your card details). Refunds can only be made as a reversal straight back where they came from so we can’t offer bank transfers to other accounts or split refunds across two parties.
As above, we don't need your card details. Our entry portal provider has told us this is a payment reversal type procedure.
If they have been supplied, there will be no refunds. If not, this will also be refunded or included in the gift voucher.
If you’re joining us on the new date, all add-ons will remain on your account.
If you’re deferring to next year, postage will remain on your account while unsupplied merchandise will be refunded.
With great trepidation! We have already spent money on the 2020 event so refunding every single runner would put us very out of pocket. But, we know some of you are doing it tough right now and so want to do right by our VIPs (that’s all of you). Hopefully we’re right in thinking that a lot of you are able to join us on our new date!
We know this and it was unavoidable. Please don’t shoot us an email to tell us – it will only make us sad. We are however certified “The Very Bestest Trail Run in Australia” by our very loyal staff at The Trail Co. so you should join us and avoid FOMO.